Welcome to MegaGate Support! On this page you will find valuable information regarding your MegaGate service such as setup assistance, frequently asked questions and much more. Our goal is to offer the best service possible so please contact us at 1.86MEGAGATE if you are unable to find what you need. We’re here to help.

Customer Support Position Available

MegaGate has an open position within our Customer Support Department.  Read More

Date Change for Automatic Drafts

We have completed updating the system used when processing payments for MegaGate’s Automatic Draft Service.  The payment date for customers using Automatic Draft will change from the 25th to the 15th beginning on March 15, 2015. Read More

MegaGate Data Center Virtual Tour

Data Center

MegaGate offers a state-of-the-art data center that is Stable, Smart and Secure. Read More

MegaGate News in Your Inbox

MegaGate Broadband now offers blog subscribers the ability to receive updates from our blog delivered to your email.  The goal of our blog is to provide industry news and company information to our community.  Read More

Automatic Draft Update

Reminder of Automatic Draft Date

Reminder:

We are in the process of updating the system used when processing payments for MegaGate’s Automatic Draft Service.  The payment date for customers using Automatic Draft will change from the 25th to the 15th as of next month. February payments will draft on the 25th.

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Coming in March: Automatic Draft Update

Draft Date Change

We are in the process of updating the system used when processing payments for MegaGate’s Automatic Draft Service.  

The payment date for customers using Automatic Draft will change from the 25th to the 15th beginning in March 2013.  

January and February payments will continue to draft on the 25th as they have done in the past.

Questions & Enrollment

 

If you are not currently enrolled in our Automatic Draft Service, this payment option is convenient and free to all MegaGate customers.

Please contact Customer Support at 1-86MEGAGATE if you have any questions or wish to enroll.

MegaGate on Social Media

MegaGate Social Network

The arrival of social media changed the way we communicate on both a professional and personal level.   MegaGate Broadband invites you to join our conversation on a variety of different social networks.   Read More

Telecommunications Service Priority – Act Now

As MegaGate continues to monitor weather conditions, we would like to share the following information as it is our goal at Megagate Broadband to inform our customers of information that is pertinent to the operation of their business as it relates to telecommunications.  We want to make you aware of the Telecommunications Service Priority (TSP) Program. Read More

Current Weather Conditions

Our Emergency Response Team (ERT) is actively monitoring current weather conditions in the Gulf as Isaac heads into the Gulf of Mexico.  Rest assured that MegaGate will be here during and after Isaac’s landfall.   While it is our hope that any damage will be minimal and the loss of life will be non-existent, we have activated our Emergency Response Plan (ERP) and the MegaGate Team is on alert. Read More

Maximum Email Size

In an effort to ensure timely delivery of email and prevent email box lock-up, MegaGate has implemented an email size limit as is comparable to other email services.  The size limit, per email, is 20 MB.  Users who wish to transfer files across the Internet may still do so using alternate services thanks to technological advances ushering in services such as iCloud, Dropbox, Google Drive, and a host of others. Read More